Privacy Policy

1. Introduction

Shri Ram Road Carriers (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you contact us or use our services.

2. Information We Collect

We may collect the following personal information: • Name, phone number, and email address when you contact us • Consignment details such as origin, destination, and cargo description • Communication records via call, WhatsApp, or email • Business details such as GST number and company name (if applicable)

3. How We Use Your Information

We use the information we collect to: • Process and fulfill transport bookings • Communicate with you about your shipments • Issue invoices and maintain financial records • Improve our services and operations • Comply with legal obligations under Indian law

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information with: • Our drivers and transport partners to facilitate deliveries • Government authorities when legally required • Accounting and legal professionals under strict confidentiality

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. WhatsApp Communications

If you contact us via WhatsApp (9012616006), please note that WhatsApp’s own privacy policy also applies to those communications. We use WhatsApp solely for business communication and will not use your number for unsolicited marketing.

7. Retention of Data

We retain personal and business data for a period required by Indian tax and commercial laws (typically 7 years for financial records). Enquiry data not resulting in a booking is deleted within 90 days.

8. Your Rights

You have the right to: • Request access to the personal information we hold about you • Request correction of inaccurate data • Request deletion of your data where legally permissible • Withdraw consent for marketing communications at any time

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or directly to active clients.

10. Contact Us

For privacy-related queries or to exercise your rights, contact: Shri Ram Road Carriers H.O. Opp. Katghar Fire Station, Vijay Nagar, Moradabad – 244001 Phone: 9012616006 Email: shriramroadcarriers@outlook.com